Shipping policy
Shipping Policy
Last updated: 17 September 2024
At Vento Barcelona, we strive to offer you a smooth and efficient shopping experience. Below, we explain how we handle the shipping of our products.
1. Shipping areas
We ship nationally and internationally. If your country is not available as an option during checkout, contact us to explore possible solutions.
2. Shipping costs
Shipping costs are calculated automatically at checkout based on the destination, weight and volume of the order. Occasionally, we offer free shipping promotions that are applied automatically to the cart, subject to specific conditions. In general, shipping costs are borne by the customer and for shipments within mainland Spain they are €5.99.
3. Processing time
All orders are processed within 1-3 business days after receiving confirmation of your purchase. During periods of high demand or special promotions, the processing time may be extended, but we will notify you if this is the case.
4. Delivery times
Delivery times depend on the destination and the courier service. Below, we give you an estimate:
- Spain: 2-5 business days
- Europe: 5-10 business days
- Rest of the world: 10-15 business days
Please bear in mind that delivery times are approximate and may vary due to logistical factors beyond our control.
5. Shipment tracking
Once your order has been shipped, we will provide you with a tracking number by email so that you can track the status of your shipment in real time.
6. Carriers
We work with the courier company MRW to ensure that your order arrives quickly and safely. You will be able to select your preference during checkout, if available for your destination.
7. Delivery problems
If your parcel is delayed, arrives damaged or is lost in transit, contact us immediately at hello@vento.barcelona or by phone on +34 623592320. We will contact the carrier to resolve the problem as soon as possible. In the case of a lost parcel, we will offer a solution in accordance with our refund policy.
8. Additional charges
For international orders, duties, customs taxes and any other charges that may arise are borne by the customer. We recommend checking with your local authorities about possible additional charges before placing your order.
9. Incorrect or incomplete addresses
It is the customer's responsibility to provide a correct and complete shipping address. If an incorrect address is provided and the parcel is returned, the cost of reshipping will be borne by the customer. We will get in touch to resolve the problem and arrange a new shipment.
10. Order changes and cancellations
Once your order has been processed and shipped, we cannot accept changes or cancellations. If you need to make changes to your order, please contact us as soon as possible after making your purchase.